| | Gaspar Hernandez, Cabarete, Dominican Republic
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Overall Community Rating: |   6.8 (based on 5 user reviews) |
 Bahia Principe San Juan: Bahia Principe San Juan - very disappointing by Ewa Liley |
| Posted 29 December 2006 about a visit in December 2006 | Overall rating: 2.6 |
Sold to us as 4 star plus, so we have expected it to be better than average quality. Our disappointments listed:
1. Overall athmosphere wasn't good: complaining quests and slow ,sad and without motivation waitresses and hotel service.
2. Room wasn't tided up, when we arrived. We had to wait an hour at 23:00 for our room to be ready. Not nice welcome after 9.5 hours of flight only.
3. AC was broken in our room. Room itself was old with dirty doors - see pictures added.
4. Some people had bed-bugs in their rooms and were biten by them. See pictures added.
5. Lots of moskitos and sand flies. Many people complained about that.
5. In restaurant there was no interest from waitresses unles you have waived at least one dollar note in front of them. (It is nice to tip for good service but not to tip to be serviced at all, as we have already paid for service). We needed to bring drinks and look for clean cuttlery , glasses, mugs ourselves, as didn't want to give money to lazy and careless service.
6. Food was old or bad stored. Often cold (!) or just empty trays...Stomach sensations, headake and heaviness after each meal. We ended up eating pizzas and chips - most safe food but not the healthiest one.
7. Food of poor choice and monothonious. No choice of meat, if someone likes. Just pork sossages, hamburgers and eg chicken in a souce.
8. Tasty and fresh food served on trips outside of hotel or in restaurants in Cabarete - to compare and show that it was possible to get good even simple food.
9. Dirty tables at hotel bars and dirty sunbeds. They start cleaning at 10 am.
10. Quite smelly and wet toilett next to reception - for women.....before 10 am obviously.
11. Majority of hotel staff don't speak English - amazing when most of quests are English and Canadians... Even emergency line Spanish only. So needed quick Spanish lessons to order second bottle of water to be delivered to our room. However we were two, only one bottle of water was delivered for us... Guys who delivered water wanted tips of cource, so one bottle of water did cost one dollar.....
12. Had problems with booking pedal boat and cayac...Tried 3 times....and did not get it at the end ...
13. Old, grey often torn towels. Last day we have got one new - thus had a comparison.
14. Our bath hasn't been cleaned even once (could see these same shampoo marks everyday)
15. No chance to get a bath, only shower awailable and hot water after 10 minutes...if you were lucky.
16. When raining there were not enough umbrellas for everybody.
17.During Christmas week there were many quests but not enough tables in restaurants. People were wondering with their full plates looking for free table to sit at. Nobody cares..
Just for one night everything had changed. Restaurant was nicely decorated, candles on tables, huge choice of meats and other meals, very helpful waitresses (other people - probably from different hotel). We were asked 4 times in a row if we would like a coffee, while normally we had to call for it. It was just as it was supposed to be. The reason was - there were GESHOTELS anquetters present that one night.
Overall very dissapointed with hotel, service and atmosphere at Bahia Principle SJ. It really looks like it is getting down and nobody cares about it.
No chance to upgrade to Diamond as it was said to be better... why weren't we warned before buying?
Just felt like USSR holidays for this same company workers. Everybody ftogether ...rom management to labour and none cares about quality. Just to pass it through... Really bad feeling...
Luckily for us the second week we have spent on trips or walks and had a chance to get some nice memories from Dominican Republic.
This review is the opinion of a diytravel.co.uk user and not of diytravel.co.uk. |
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 Bahia Principe San Juan Reservations |
| Bahia Principe San Juan: holiday from hell by Jim Mcadams |
| Posted 26 May 2006 about a visit in July 2003 | Overall rating: 2.4 |
Stayed in the bahia principe for 2 weeks and it was the holiday from hell. The food in the main dining room was disgusting to say the least. But I must add the al le carte in the the other restaurants was first class you are allowed to book into these only once. there is 5 in total. Italian.mexican.etc.
The drive from the airport to the complex takes about 1 hour and believe me how we came out of it alive is a miracle.
The pool is good and the beach great. Only dont wander to far along the beach as there is armed guards telling you to get back. BE WARNED GIVE THIS PLACE A MISS
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| Bahia Principe San Juan Reservations |
| Bahia Principe San Juan: Bahia Principe - Rio San Juan Dominican Republic by Mark Caldi |
| Posted 23 December 2004 about a visit in June 2003 | Overall rating: 10.0 |
Ratings| Dining | 10 | | Location | 10 | | Cleanliness | 10 | | Service | 10 |
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Two weeks - 4 adults, 3 kids 5 - 5 & 4 yrs.
Couldn't fault this place at all - Everything you could want all in one place. Pools I think there are 5, bars everywhere you go, food everywhere you go. Buffet great, A la carte was great especially the Italian at lunch time. The burger was a kids delight. Pizza / burger 24 / 7!!!
The kids club was FAB my son still asks about Ivan one of the staff! The beach is fine being only about 10 steps away from the edge of the main pool in places. Staff a delight, always helpfull, polite and interested. The evening and daytime entertainment was great. The "strip" - thats the long parade of shops / bars / karaoke / casino / bank (with cash machine!) / chemist / doctors was alive and buzzing at night.
Went out diving with the on site dive school, lacking some basics but no problems.
Would we go back - In an instant!
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| Bahia Principe San Juan Reservations |
| Bahia Principe San Juan: Two weeks of Bliss ? by P W J |
| Posted 09 November 2004 about a visit in July 2004 | Overall rating: 10.0 |
We have attempted to book for Aug 2005 but sadly without success. We spent the most relaxing and enjoyable 2 weeks in Aug 2004. We wrere thoroughly pampered by the Hotel Staff. The complex was clean, tidy and well maintained.
WE COULD NOT FAULT ONE SINGLE ELEMENT OF THE HOLIDAY. This Holiday exceeded all our expectations. Oh how I wish we were going back.
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| Bahia Principe San Juan Reservations |
| Bahia Principe San Juan: Gorgeous place by Jill T |
| Posted 24 April 2004 | Overall rating: 9.0 |
I was here a good 6 years ago, so my memories are slightly fuzzy of the place but I remember it as being very beautiful and very clean. The pool is fantastic and has a pool bar actually in the water. The beach is amazing and there are angelfish in the water - but that's nothing compared with the tropical fish you see if you go on a catamaran day cruise - it's out of this world!! Speaking of day-trips, you must try the jeep ride that shows you the real Dom Rep, it might be a little startling at times when you see how people live , but the landscape and the plants and loads more is not to be missed.
The gardens of this hotel are beautiful and there are little hummingbirds everywhere, and since the Dominican Republic experieces typical Caribbean rain sometimes, the grass is unbelievably spongy (quite weird actually) and soft. There are watersports available, a lot for free, if not all - I loved the boogie boards, (like a surfboard that you lie down on) because the waves are fantastic! You could easily spend all day in the sea, either gazing at the fish with your snorkel or catching the waves! I was only 12 when I went and I wish my parents had taken me when I was a bit older, so that I could really appreciate the place, because it really is brilliant.
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| Bahia Principe San Juan Reservations |
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