| | Kumkby Mevkli Side, Side, Turkey
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Overall Community Rating: |   2.1 (based on 1 user reviews) |
 Cesars Resort: AVOID IF YOU ARE BRITISH by Adrian Mccall |
| Posted 17 August 2006 about a visit in August 2006 | Overall rating: 2.1 |
We are a family of 4, the children are 3 & 5. We had paid and reserved a double/twin room to be available for us, from 2.00pm we were shown to our room at 6.00am the following day.
We where shown to a standard room, clearly designed for two persons; shoehorned to accommodate 4, by converting the seating area to a bed and supplying a camp bed.
We phoned reception the next morning to inform them that the air conditioning in our room was not working. However reception hung up on us 4 times. Meaning I had to walk to reception to portrait the room problems. I was informed that the air conditioning in the rooms is only available between 4pm and midnight. The aircon was fixed on the third day, the same day that the hotel admitted their error in room allocation.
Hence we packed our bags and moved to our family sized room. The hotel offered no assistance with our room move, to the extent we had to move the camp bed between rooms ourselves.
To our dismay the aircon wasn’t working there either. As the aircon is only available between 4pm and midnight, we couldn’t check in advance of moving. Don’t forget that this hotel is advertised and sold as 5*. By the 8th day of our holiday we got the air-conditioned room we had paid for. Aircon is not available at any time in the restaurant; with 599 guest rooms this is a lot of people in a non-cooled environment.
We were sold this holiday on the entertainment for our children, with the different clubs available, but all entertainment adult or child is in German.
On two separate occasions we witnessed excrement in the pool, we informed hotel staff, who ignored us and it was left for the guests to remove the logs.
We found the hotel management to be ignorant and selective when required, in their understanding of English. This hotel is set up for German, Russian and Dutch. As English you are very much ‘4th Class’.
If you would like a 2* holiday but pay the price of a 5*, learn new languages, learn to sleep in a chair in reception, get swimmingly close to nature, eat German pallet cuisine in an non air conditioned restaurant, then this is the holiday for you. Better still why not take your hard earned money, and go to a hotel that will treat and pamper you in the way a 5* hotel should.
I hope that this review has been of assistance to you and that you enjoy your holiday.
This review is the opinion of a diytravel.co.uk user and not of diytravel.co.uk. |
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