| | Matos, Matagorda, 35510, Spain
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Overall Community Rating: |   8.4 (based on 1 user reviews) |
 Cinco Casitas: Lovely Villas, but beware Thomsons are misleading customers. by Rebecca Elsey |
| Posted 17 July 2008 about a visit in June 2008 | Overall rating: 8.4 |
My husband and I have just returned home from the Cinco Casitas Vilas and we had a fantastic holiday. However we are unsure we would book these villas again, as there is no guarantee which villa you will be allocated.
When we booked, we were under the impression that the villa in the brochure would be the one that we would have. We did not find out until the day before we went that there was more than one villa and they all had different size pools. After a day on the phone to the travel agents, Thomsons and the resort office in Lanzarote we were told they would do they best to allocate us one of the villas with the larger size pools.
When we arrrived we were met outside and told we were staying in Villa 4, even before we entered the Villa the man warned us that only 2 of the 5 villas have the larger pools, and this is an on-going problems with customers as Thomsons are not warning the holiday makers they all think they have the villa in the brochure. Once inside the villa we had a look and first impressions of the pool were not good. We then rung the 24/7 helpline to see if we could move Villas but we were told nothing else was available so we would have to stay where we were and make the most out of it as we were only there a week, and for us this turned out to be the best Villa for us, as it has the sun all day from morning til night, and as it is in the middle no one can see in around the pool area. The villas themself were lovely and spacious, with 3 bedrooms and 2 bathrooms. The staff who work they are really nice, and you even get a bottle of wine to welcome you. This is one of the best holidays we ever had, but we felt Thomson let us down as they knew the situation but are still not letting holiday makers know.
Matagorda is a nice resort with shops, bars etc and is close enough to Puerto Del Carmen which has a larger variety
This review is the opinion of a diytravel.co.uk user and not of diytravel.co.uk. |
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Cinco Casitas: pool