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Cromwell Crown Reviews

Cromwell Crown in Earls Court, Kensington Olympia

139-141 Cromwell Road, Earls Court, Kensington Olympia, London, United Kingdom

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Cromwell Crown: Hotel failed to process reservation by Joel Lane

Posted 09 July 2008 about a visit in June 2008

Trip was for:
Single traveller
Business trip

Visit again?
Absolutely not

Well, I can't tell you what my room was like because I didn't get to stay there. I can't tell you what the breakfast was like because I didn't get to eat it. I booked a room over the Internet eight days beforehand as I needed an overnight room near the Olympia for a business conference. I turned up at the Cromwell Crown around 11.30 pm and the night clerk, after checking laboriously through an extremely untidy ledger, told me there was no booking in my name and they had no rooms left. I had to get a taxi and chase around the area for an hour before I found a hotel with a room available.

The next day, I went back to the Cromwell Crown and was told that they had received the booking but, due to a clerical error, no room had been reserved for me. They told me I needed to get a refund (having paid in advance) from the Internet booking company. Which I attempted to do on returning to the office. It took another FORTNIGHT for the hotel to confirm to the booking company that I had turned up and no room had been available for me. In that fortnight, I phoned the hotel three times and each time had to explain the whole situation to a new person – nobody seemed to know about it.

I don't want to start blaming individuals or accusing anyone of dishonesty, and certainly the person I spoke to on my last phone call to the hotel was helpful and effective. But overall, I have to say this incident has put me off giving this hotel any business in the future. It clearly suffers from poor communications and an overall lack of professionalism. Under the circumstances I can't recommend that other people try this hotel.

This review is the opinion of a diytravel.co.uk user and not of diytravel.co.uk.

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