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Skydevas Mckeown |
| Registered: | 20 July 2007 | | Last visit: | 20 July 2007 |
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| Marmaris Travel Guide: SEREN SARI HOTEL MARMARIS - FAWLTY TOWERS TOTAL NIGHTMARE AVOID
| | Written by Skydevas Mckeown on 20 Jul 2007 about a trip in Jul 2007.
Trip was for a family on holiday. Skydevas Mckeown would absolutely not visit again.
| Marmaris shopping | | YOU ARE CONSTANTLY TORTURED by the shop owners shouting all sorts at you just to get you to come in to their shop
The hotel was a nightmare -
**AVOID THE SEREN SARI HOTEL MARMARIS**
OR AS THE GUESTS CALLED IT – “FAWLTY TOWERS”
Our family of 7 - 2 women and 5 kids have just returned from the Seren Sari Hotel, Marmaris, Turkey. It was a nightmare from booking in! They only booked us 2 rooms for 7 people, despite us paying for 3 rooms! The rooms where not together as requested on the same floor – we had our children on 2 different floors! One of the rooms had damp patches over the walls which smelt awful – it was from the floor to the ceiling and it stunk out the entire floor out!
Complaints fell on deaf ears!
The Hotel was FILTHY and the air con didn’t work and was VERY expensive - £3 per night per room!!!!! That’s £126 STERLING !!! The staff where VERY aggressive; especially the male manager and the other staff where very rude! He obviously didn’t like women and we where 2 women and 5 kids in our group!
The only time they where pleasant was when we where handing over money to them! They asked us if we where “millionaires”.
We had to call down our rep every time we had problems as the staff refused to help us or even try to sort out the problem. Each time, we lost another day of our holiday waiting for the rep to come and sort out our problems!!! Not once did the staff apologise or make any offer to compensate us for all the problems we where having! They actually had the nerve to ask us for money for the phone calls for calling our rep!
After we started complaining, the receptionist and Hotel Manager started picking on us and screaming at us in reception in front of other guests over anything they could think of! The kept switching off our air con and we had to go down every time and argue to get it back on again.
The Manager then told us to get out of the hotel half way through the holiday, as other guests had heard of all our problems, and he was very aggressive towards us; two women and 5 kids!
In 6 days our room was cleaned ONCE and we never got a bath mat or any hand towels. The shower in the room above us leaked and flooded our bathroom every day, bringing down our ceiling – water and plaster everywhere. They put on dirty sheets on my kids bed, then tried to charge us for causing the stain!
The Hotel was filthy and the carpets on all the floors didn’t fit and where coming away from the walls and stairs! There where lose patches of carpet on the stairs – which caused my son to trip and fall! The Fire Escape door and large window that was only a few feet from the ground, was left open on every floor all the time – obviously with a huge drop below! Piles of sheets where left here too as it was near the linen cupboard – it was a death trap; an accident waiting to happen!
We witnessed a guest tripping over the strip of carpet in reception (that was always caught up as it was too long for the area) and breaking his foot. Also in that week, several guests fell at pool side.
The ONE lift was absolutely tiny and pitch black, no lighting – 2 adults could get in and that’s about it!
EVENTUALLY after 6 days of complaints we where moved to other rooms - the air con leaked water as soon as we switched it on! The manager got the WAITER to fix it - of course he couldn’t, so eventually they got proper technician in!
IT WAS A TOTAL NIGHTMARE - we where told this Hotel was 4 Star - it’s barely 2 Star...
*** AVOID AVOID AVOID AT ALL COSTS ***
There was a restaurant right at the front that was open 24 / 7 playing VERY loud dance music all night - making it impossible to sleep.
I really have NOTHING good to say about this place.
This was our kids FIRST holiday abroad and they hated it and counted down the days to return home!
The staff where so rude - my youngest child was terrified and wouldn’t go anywhere without me due to the staff - especially the female receptionist - shouting at them for no reason!
The two pools where tiny and stinking of chlorine - the sister hotel The Palace is WORSE - not even a fridge in those rooms.
We met MANY MANY MANY people at pool side that where having the same problems as us and made many complaints.
We are most certainly taking this further with our holiday company - Holidays 4 U - they must have been tortured by the amount of complaints we heard about!
This is a true account of our experience, and we know from talking to other guests, that they also intend to contact their holiday companies and request not only money back, but compensation. |
Marmaris nightlife | | | very noisey . the same old dance music everywhere you go |
Marmaris restaurants | | | all very expensive for what you get |
Marmaris attractions | | | not much history in marmaris |
Marmaris day trips | | | all the same really |
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