| | Kayabel Cad. Icmeler, Marmaris, 48700, Turkey
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Overall Community Rating: |   2.9 (based on 1 user reviews) |
 Mersoy: Nice Resort Hotel Owner & Operator Should Be Ashamed !!! by Terrie Maddison |
| Posted 19 September 2007 about a visit in September 2007 | Overall rating: 2.9 |
Myself and my partner booked this holiday through a small company we have used before so I was quite confident everything would run smoothly.
It was a disaster!!
When we arrived at Dalaman airport, the tour operator said that we only had transfers to Icmeler and not to any particular hotel. They thought it was acceptable for us to walk around looking for a taxi to take us to our hotel, with 2 suitcases in tow!?
We eventually got to the hotel only to be told that the hotel didn’t have any confirmation of our 2 week all inclusive stay with them!
We arrived at the hotel at 9am local time (they are 2 hours in front) and bookable didn’t open their office for another 2hours back in the UK. The hotel staff didn’t offer us a drink, any food or a courtesy room until this was resolved!! Instead we were made to wait in reception (which has no air conditioning) until we could call the company we booked through and ask them to fax through confirmation.
The staff on reception were unsympathetic to our situation and wouldn’t even allow us to call our holiday company from their telephone.
After the 2 hour wait and £45 mobile phone bill, our holiday comapny faxed through confirmation of our stay.
Without an apology we were lead to the smallest room which had 3 single beds crammed into it... We couldn’t even fit our suitcases in!! The bathroom was riddled with damp and there was black fungus and mould all around the bathroom (which stunk).
I requested a change of room as we had been assured when we booked the holiday that the hotel was 4*.
The hotel comprises of 3 buildings - One of which is a 4* and the other two rated as 3*. We had apparently been booked into the 3*. I have stayed in 2* accommodation in Benidorm which was 30 times higher standard than the MERSOY!! Very poor quality.
So they asked us to wait in reception whilst they suggested trying to clean the bathroom! Surely this should of been done already?
We sat and waited in reception until 1pm that day (still with no offer of food or drink) until they gave us a room which wasn’t really any better. We accepted purely so we could catch up on some sleep and unpack our bags.
The resort of Icmeler was beautiful and the locals from the bars and restaurants were really welcoming and pleasant to be around.
The staff from the hotel kitchen, restaurant, and bar work really hard and always have a smile on their face.
The pool area was really good with sunbeds, mattresses and lilo's FOC.
The food wasn’t bad. Pretty simple, salads, chips, rice, pasta, and chicken. My partner is very picky and he ate it without any fuss.
The weather was great, sunny, and hot everyday!
To top our holiday off the transfer didn’t turn up to pick us up on our day of departure!! We had to pay £60 for a taxi to the airport.
Icmeler is a great place just choose a different hotel and make sure you travel with a well known company.
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