| | Zone Touristique, Hammamet, Tunisia
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Overall Community Rating: | *not rated* (based on 1 user reviews) |
 Vincci Taj Sultan: Disaster by Z Rus |
| Posted 22 July 2008 about a visit in July 2008 | |
Trip was for:
Couple
Holiday
Visit again?
Absolutely not
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We arrived on July 2008, we did book a room for 2 adult and 2 childrens, when we ask for it in the reception they told us that there is none available at the moment so they upgrated us to a suite we were very happy intill the reception manager pop in and said that this will be for one night only and 2moro they will find us another room, we were very upset us we don't want to pack and unpack our suitcase, so we requested to find us an immidiate solution wich he did for a room with double bed only, no apology was given to us for the inconvinience.
Late afternoon and after swimming in the sea we went for the shower to find out that it leaks and no water coming out from the shower head, we called reception and we were expecting a quick fix from a 5 star hotel, 4 days later and the shower is not fixed, at that point I did request to speak to the general manager and he did a least apologize and offer us a room move for the 2nd time, at this point I did ask for a compensation, the lady in the reception was very helpful and upgrated us from 1/2 board to full board, I was thinking at that time that the manager autorize that and I was happy with it.
The next day I found out that this was not authorized and the receptionnist in question was in trouble because of that and since then I have not seen her, May be she lost her job, I did ask about her and i was told that it's her day off????? never know, few days later we found a poo in the swuiming pool, very nice, and the indoor swuiming pool had a mark that it's deep is at 1m55, my wife she is 1m81, she went into the water and she nearly drown, as the mesurement was wrong i called the manager and they did check it and it was 2m. more trouble happen if i continue we wil be more chocked of the service in this 5 star hotel.
Be careful as they have a wedding room that always end up with a fight in the car park of the hotel.
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